Accessibility Statement

Last Updated: January 2026

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Coppermill Aquatics is committed to ensuring digital accessibility for all customers, including people with disabilities. We strive to provide an inclusive, user‑friendly experience for everyone visiting our ecommerce website that sells live fish livestock, aquatic plants, and aquarium supplies (the "Site").

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1. Our Commitment

We are continually working to improve the accessibility and usability of our Site so that all users - regardless of ability - can:

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• Browse livestock listings

• View care information and species details

• Make purchases securely

• Access shipping and animal welfare information

• Contact customer support

 

Our goal is to provide an accessible experience that meets or exceeds applicable accessibility standards.

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2. Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which outline best practices for making web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments.

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Where applicable, we also consider requirements under:

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• The Equality Act 2010 (UK)

• UK GDPR accessibility expectations

• EU Web Accessibility Directive (for EU customers)

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3. Accessibility Features

Our Site includes (or is working to include) the following features:

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3.1 Visual Accessibility

• Text alternatives for images (including fish livestock photos)

• Descriptive product titles and species names

• Adjustable text sizing via browser controls

• Sufficient colour contrast for readability

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3.2 Navigation & Structure

• Keyboard‑navigable menus and checkout

• Clear heading structures

• Consistent page layouts

• Skip‑to‑content links (where supported)

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3.3 Forms & Checkout

• Clearly labeled form fields

• Error identification and guidance

• Accessible cart and checkout processes

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3.4 Media & Content

• Plain‑language livestock care guides

• Structured product descriptions

• Accessible PDFs or downloadable materials (where possible)

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4. Third‑Party Content

Some areas of our Site may rely on third‑party tools or integrations, such as:

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• Payment gateways

• Shipping calculators

• Live chat services

• Embedded videos or social media feeds

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While we strive to partner with accessible providers, we cannot guarantee the accessibility of third‑party content. We encourage users to contact us if they encounter barriers.

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5. Ongoing Improvements

Accessibility is an ongoing effort. We regularly:

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• Review website pages for accessibility issues

• Test navigation and checkout usability

• Update product listings with improved descriptions

• Train staff on accessibility best practices

 

We also consider accessibility when adding new features, livestock listings, or website functionality.

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6. Known Limitations

Despite our efforts, some content may not yet be fully accessible. For example:

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• Older product listings may have limited image descriptions

• Some supplier‑provided media may lack captions

• Certain dynamic filters may be harder to navigate via keyboard

 

We are actively working to address these areas.

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7. Assistance & Alternative Access

If you experience difficulty using our Site, we will do our best to provide the information, product details, or ordering assistance you need through alternative methods, such as:

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• Email support

• Telephone ordering assistance

• Accessible document formats upon request

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8. Feedback

We welcome feedback on the accessibility of our website.

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If you encounter accessibility barriers or have suggestions for improvement, please contact us:

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Email: info@coppermillaquatics.co.uk
Address: Coppermill Court, Coppermill Lane, West Hyde, Rickmansworth, Hertfordshire. WD3 9XS

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When contacting us, please include:

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• The webpage URL

• A description of the issue

• The assistive technology used (if applicable)

 

We aim to respond to accessibility inquiries within [Insert Timeframe, e.g., 5 business days].

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9. Enforcement & Escalation (UK/EU Users)

If you are not satisfied with our response, you may have the right to escalate accessibility complaints to your local regulatory authority. In the UK, this may include the Equality Advisory and Support Service (EASS).

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10. Statement Updates

We may update this Accessibility Statement periodically to reflect improvements or changes to our accessibility practices. Updates will be posted on this page with a revised effective date.