Effective Date: Last Updated: January 2026

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Welcome to Coppermill Aquatics ("we," "our," "us"). We operate an ecommerce website that sells live fish and aquatic livestock, related equipment, and aquatic supplies (the "Site").

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Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Site.

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1. Information We Collect

We collect several types of information from and about users of our Site, including:

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1.1 Personal Information

When you make a purchase or create an account, we may collect:

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• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely via third‑party providers)

• Account login credentials

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1.2 Order & Transaction Information

• Products purchased (including fish livestock species)

• Order value and transaction history

• Shipping and delivery preferences

• Special handling instructions

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1.3 Livestock Compliance Information

Where required for legal or animal welfare compliance, we may collect:

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• Import/export permits

• Local licensing information

• Verification of legal eligibility to purchase restricted species

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1.4 Automatically Collected Data

When you browse our Site, we automatically collect:

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• IP address

• Browser type and version

• Device type

• Pages visited

• Time and date of visits

• Referral URLs

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1.5 Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

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• Remember cart contents

• Save user preferences

• Analyse traffic and performance

• Deliver personalized ads

 

You can manage cookie preferences in your browser settings.

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2. How We Use Your Information

We use collected information to:

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• Process and fulfil orders (including live animal shipping logistics)

• Provide order confirmations and tracking updates

• Communicate about deliveries and livestock care requirements

• Verify legal compliance for livestock sales

• Improve our website, products, and services

• Prevent fraud and unauthorized transactions

• Provide customer support

• Send marketing communications (with opt‑out option)

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3. Legal Bases for Processing (GDPR/UK GDPR)

Where applicable, we rely on the following legal bases:

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• Contractual necessity – to fulfil orders

• Legal obligation – to comply with wildlife and animal trade laws

• Legitimate interests – fraud prevention, service improvement

• Consent – marketing communications and cookies

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4. Sharing Your Information

We may share your information with:

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4.1 Service Providers

• Payment processors

• Shipping and courier services (including livestock‑certified carriers)

• Website hosting providers

• Marketing and analytics platforms

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4.2 Regulatory Authorities

If required, we may disclose information to:

• Wildlife and fisheries regulators

• Customs/import authorities

• Law enforcement agencies

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4.3 Business Transfers

If we merge, sell, or transfer assets, customer information may be transferred as part of that transaction.

We do not sell your personal data to third parties.

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5. International Data Transfers

Your information may be transferred to and processed in countries outside your own. Where required, we use safeguards such as:

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• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Secure data processing agreements

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6. Data Retention

We retain personal data only as long as necessary to:

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• Fulfill orders and warranties

• Maintain financial records

• Comply with legal obligations

• Resolve disputes

 

Retention periods may vary depending on legal and operational requirements.

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7. Data Security

We implement appropriate technical and organizational measures, including:

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• SSL encryption

• Secure payment gateways

• Access controls

• Regular security monitoring

 

However, no online system is 100% secure.

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8. Your Privacy Rights

Depending on your location, you may have the right to:

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• Access your personal data

• Correct inaccurate information

• Request deletion

• Restrict or object to processing

• Data portability

• Withdraw consent

 

To exercise your rights, contact us at: info@coppermillaquatics.co.uk

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9. Marketing Communications

You may opt in to receive:

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• Promotions

• Restock alerts

• Care guides

• Product updates

 

You can unsubscribe anytime via the link in our emails.

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10. Children’s Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect personal data from minors.

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11. Animal Welfare & Livestock Shipping Data

Because we sell live animals, we may use customer data to:

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• Coordinate safe delivery windows

• Ensure proper acclimation instructions

• Verify recipient availability

• Reduce livestock mortality risk

 

This processing is necessary for humane handling and fulfilment of purchase contracts.

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12. Third‑Party Links

Our Site may contain links to third‑party websites. We are not responsible for their privacy practices.

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13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

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14. Contact Us

If you have questions about this Privacy Policy or your data, contact:

Coppermill Aquatics
Email: info@coppermillaquatics.co.uk
Address: Coppermill Court, Coppermill Lane, West Hyde, Rickmansworth, Hertfordshire. WD3 9XS​